Refund Policy

If you request a refund before we start working on your project, a 100% of your payment will be refunded (transaction charges will be deducted). You may ask for a refund if you are not a 100% satisfied with your purchase. In such scenarios, we will refund all the balance payment of your order. The amount for which we have already completed the work for on your project will not be refunded. Please note that only the balance payment will be refunded and refund cannot be proceed after revision. However, if you have a specific complaint and need a complete refund, you may send us a refund request and we will take a fair decision accordingly.

Money Back Guarantee Policy

Our Money Back Guarantee Policy gives you the right to request reimbursement if our service failed to fulfill its duties towards you. As our service offers legitimate academic assistance, we want to be 100% sure that you leave fully satisfied!

Our satisfaction rate is high. More than 95% of our customers return with consequential orders. However, sometimes things can go wrong, and in these cases, you can always refer to our Money Back Guarantee Policy. We want to emphasize that there are only certain situations when we can offer a full refund. These are:

  • No Expert assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If such a situation does occur, the customer should not worry since they will be notified as soon as possible. If you want another Expert to work on your request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review it and proceed with the corresponding refund based on your request.
  • The Expert was confirmed, but you decided to cancel the order. In this case, the refund amount varies from 100% to 70% to cover the effort of the company and the Expert in their attempt to provide you with the product and services purchased.
  • Late Delivery: It can only happen if the Expert gets ill or in case of other emergencies. The company will refund an appropriate amount to compensate for the late delivery. The exact amount will be discussed with the customer in private.
  • On-time delivery of all the orders is guaranteed. Sometimes delays can happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why it is always ideal to send all information regarding the task, including any additional sources that must be used all at once when placing the order initially.
  • If the order has been completed only after the initial deadline had been passed, then it's up to the customer to decide whether to release all the funds or not.
  • Disputed claims: If the customer is not satisfied and would like to get a refund instead, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our customers to be fully satisfied. Hence, we will always do our best to treat the customer fairly and achieve maximum customer satisfaction.
  • Accidental Duplicate Order: In order to cancel an order placed by mistake, you need to contact us as soon as possible. You need to clarify with us that the other order is not needed. The order would be treated as being valid if we did not receive any cancellation request before an Expert has been assigned. You can still cancel the order, but one of the situations listed above will be applied. Two invoices received: If you are billed twice, you need to notify us immediately, especially if Your Personal Balance didn’t change. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a customer to be billed for any single order unless they paid for it by mistake. When such incidents do occur, we can freeze or block the sum for the next order or give out a discount that can cover the total sum.
  • Plagiarized content: If there is a claim that the Product the Expert has helped you with is plagiarized, a Turnitin report is needed. There will be no other reports that can be accepted aside from this, or else no refund is possible.

You are not entitled to a refund if: